Privacy Policy
How We Protect Your Personal Data
Last Updated: March 2026
1. Introduction
O2 Helpdesk UK ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name and contact details (phone number, email address)
- O2 account information (with your permission)
- Billing and payment information
- Details of your O2 service issues and enquiries
2.2 Technical Information
- IP address and browser information
- Device information
- Website usage data via cookies
3. How We Use Your Information
We use your personal data to:
- Provide the support services you request
- Communicate with you about your enquiry
- Improve our services
- Comply with legal obligations
- Send relevant updates (with your consent)
4. Legal Basis for Processing
We process your data based on:
- Contract: To provide the services you've requested
- Consent: For marketing communications (you can withdraw consent anytime)
- Legitimate Interests: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers who help us deliver our services
- Legal authorities when required by law
- O2 (only with your explicit permission and for the purpose of resolving your issue)
6. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of sensitive data
- Secure servers and networks
- Access controls and authentication
- Regular security assessments
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at support@02helpdesk.co.uk.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, we keep records for 6 years for tax and legal purposes.
9. Cookies
Our website uses cookies to improve your browsing experience. See our Cookie Policy for more details.
10. Advertising and Analytics Partners
We work with the following third-party advertising and analytics partners:
10.1 Google AdSense
We use Google AdSense to display advertisements on our website. Google AdSense may use cookies and web beacons to collect information about your visits to this and other websites in order to serve personalised advertisements about goods and services of interest to you. You can learn more about how Google uses your data at Google's Advertising Policies.
You may opt out of personalised advertising by visiting Google Ads Settings or the Network Advertising Initiative opt-out page.
10.2 Google Ads (Conversion Tracking)
We use Google Ads to promote our services. When you interact with one of our Google advertisements and visit our website, Google Ads may place a conversion tracking cookie on your device. This helps us understand how effective our advertising campaigns are and which ads lead to customer interactions. The information collected is anonymous and does not personally identify you.
You can disable Google's conversion tracking cookie through your browser settings or by visiting Google Ads Settings.
10.3 Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous information such as the number of visitors, which pages are visited, and how long visitors spend on each page. This data helps us improve our website and services. For more information, see Google's Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Email: support@02helpdesk.co.uk
Phone: 01202 925102
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.